HVAC CLEAN – Terms and Conditions

1. General Terms

• By booking any service with HVAC CLEAN, you agree to the terms and conditions below.

• HVAC CLEAN reserves the right to update these terms at any time. The most recent version will be available on our website or by request.

• It is the customer’s responsibility to review and understand the terms prior to booking.

2. Booking, Cancellation & Access

• All bookings are subject to availability.

• Any cancellation or rescheduling must be made at least 6 hours prior to your scheduled appointment.

• Failure to notify us in time, or if the technician is unable to access the property, will result in a full service charge.

• Customers must ensure:

  • A person over 18 is present at the time of service.

  • Safe and clear access is provided to all relevant areas (indoor and outdoor units, appliances, vents, etc.).

  • Any pets are secured and children kept away from the work area.

3. Payment Terms

• Payment is required in full on the day of service, unless otherwise agreed in writing.

• We accept bank transfers, cash, EFTPOS, and approved third-party vouchers (e.g., GrabOne).

• Invoices unpaid after 7 days may incur late fees and may be sent to debt collection.

• Promotional pricing or vouchers are valid only at time of booking and cannot be redeemed retroactively.

4. Service-Specific Terms

A. Heat Pump Cleaning

• Includes cleaning of indoor unit filters, coils, and casing; flushing drain line; cleaning outdoor unit and basic performance check.

• Does not include repairs, gas top-ups, or full diagnostic checks.

• If faults are discovered during cleaning, we will inform you and may recommend further servicing.

• All post-service issues must be reported within 24 hours.

B. Heat Pump Installation

• Pricing is based on standard back-to-back installation (indoor and outdoor units on opposite sides of the same wall, single storey).

• Additional charges apply for:

  • Multi-storey work, roof brackets, long pipe runs, concrete coring, switchboard upgrades, etc.

• HVAC CLEAN provides a 12-month installation workmanship warranty.

• Manufacturer warranty terms apply to the unit.

• Customers are responsible for ensuring all necessary consents are obtained from landlords or property managers.

C. Oven Cleaning

• Includes cleaning of oven interiors, trays, racks, door glass, and elements (if accessible).

• Does not include electrical repairs or dismantling of sealed components.

• The oven must be turned off and cool before the technician arrives.

• Some stains or baked-on residues may not be fully removable due to age or surface wear.

D. Rangehood Cleaning

• Includes cleaning of filters, fan covers, and accessible internal surfaces.

• Does not cover removal of heavy grease deposits within ducting or inaccessible fan motors.

• Rangehoods must be turned off and cool at time of service.

E. Filter Replacement for Ventilation Systems (HRV, SmartVent, DVS, etc.)

• We replace filters using genuine or compatible high-quality alternatives.

• Customer must confirm system brand/model before booking.

• Pricing includes removal and disposal of old filters and installation of new filters.

• We do not perform electrical servicing or repairs on ventilation units unless pre-arranged.

F. Toilet Exhaust Fan Cleaning

• Includes cleaning of the fan grille and surrounding area.

• If the fan is not easily accessible or safely reachable, additional access fees or service limitations may apply.

5. Liability

• HVAC CLEAN is not liable for:

  • Pre-existing damage or wear on systems/appliances

  • Any damage resulting from structural faults, aged systems, or customer misuse

  • Failures that arise after cleaning due to component degradation or unrelated system issues

• We take all reasonable care during service. However, we are not responsible for damage caused by circumstances outside our control (e.g. rusted fittings, faulty wiring, poor installation by others).

6. Warranty & Claims

• Workmanship warranty is valid for 12 months on installations.

• All claims must be submitted in writing within 24 hours of service completion.

• HVAC CLEAN reserves the right to inspect the property before any claim is resolved.

7. Vouchers & Promotions

• Vouchers must be mentioned at the time of booking and presented before service begins.

• Only one voucher per unit/service is allowed unless stated otherwise.

• Vouchers are non-refundable and cannot be exchanged for cash.

8. Health & Safety

• We reserve the right to refuse service if conditions at the property are deemed unsafe (e.g. slippery surfaces, aggressive animals, hazardous materials).

• Technicians may decline to work in extreme weather or unsafe environments.